WORKetc is a small business management service that helps a business, its employees to work together more efficiently including tools such as billing, helpdesk, lead management and reporting.
In their own words
WORKetc is your total business management solution.And as these tools seamlessly integrate with one another at a single location,you’ll quickly benefit from real efficiencies
Here are cluster of features that WORKetc serves you with…
- Share project information,account history and documents with customers over the internet.
- Get a web based system supporting help tickets,email integration,live chat and online support manuals.
- Have a bird’s-eye view of your business through integrated calendars which show events,projects, sales events and billing dates
- Generate detailed invoices based on time sheets, project milestones and your product catalogue.Auto-create payment reminders and take payment via PayPal & Google checkout
- Collaborate on projects with employees,contractors and clients.Create Gaant charts and assign tasks,attach documents and subscribe to alerts via email or RSS feeds.
- Export all your data at any time for regular back-up
What makes it unique ?
It provides a single solution for all small-mid sized business issues,rather than using multiple,discrete web applications.(i.e. basecamp for project management,freshbooks for billing,salesforce for CRM,zendesk for customer support).You get to have all the services integrated into one single system.
Nuts to crack
When there are services like Zoho and Google Apps already there in the market,it will be tough for WORKetc to create its market base.Specially when critical business data is involved,customers prefer trusted and established names(like Google) rather than newbies.There are plenty of smaller competitors like Geniusroom and Scrumy striving to capitalise in this sector(these two have been profiled on TechPluto earlier).