We’re not sure why Netflix isn’t working on your Roku TV, but we’ve got a few ideas. Maybe your internet connection is down, or maybe there’s a problem with your Roku account. Either way, we’ll help you troubleshoot the issue and get you back to streaming in no time.
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Why is Netflix not working on Roku tv
There are a few reasons why Netflix might not be working on your Roku TV. First, make sure that you have an active Netflix subscription. If you do, then check your internet connection to make sure that it is stable and strong enough to stream Netflix. You can also try restarting your Roku TV or uninstalling and reinstalling the Netflix app.
Why Does Netflix Keep Crashing on My Roku TV?
If you’re having trouble with Netflix crashing or freezing on your Roku, it may be due to an issue with the Netflix app or your Roku device. Follow the troubleshooting steps below to resolve the issue.
First, try restarting both your Roku device and the Netflix app:
- Unplug your Roku device from power for at least 10 seconds.
- Plug your Roku device back in.
- Once your Roku device has restarted, open the Netflix app and try streaming again.
If you’re still having trouble, visit the Netflix Help Center for more information.
How to Fix: Netflix not working on Roku
Check your internet connection
If you’re seeing the error message ‘We’re having trouble playing this title right now. Please try again later or select a different title,’ it typically points to an issue with your home network. Follow the troubleshooting steps below to resolve the issue.
Check your internet connection
Make sure your Roku device is connected to your home network. For more information, see: Wireless Connection Setup.
Check for any network issues in your area
If you have a wired connection, do a speed test at Fast.com or Speedtest.net to see if there are any issues with your internet service provider (ISP). If you have a wireless connection, check for any interference from objects such as microwaves, cordless phones, and baby monitors that could be causing signal degradation. For more information about improving your wireless connection, see: Improve Your Wireless Connection Quality
Check if Netflix is down
If you’re having trouble with Netflix on your Roku TV, it may be due to an issue with the Netflix app or your Roku TV settings. To get started, try the steps below.
- Check if Netflix is down: If you see a blank screen or error message when you try to launch the Netflix app, it typically points to an issue with the app itself. Check the status of the Netflix service to see if there’s an outage in your area.
- Restart your Roku TV: Press the Home button on your remote, then select Settings > System > Power > System restart. Once your Roku TV restarts, try opening the Netflix app again.
- Check your internet connection: Make sure your Roku TV and streaming device are connected to the same wireless network. Then run a speed test to see if your internet connection is fast enough to stream Netflix smoothly.
Check if your Roku TV is compatible with Netflix
When you’re trying to watch Netflix on your Roku TV, you may encounter some problems. One common issue is that your Roku TV may not be compatible with Netflix.
To check if your Roku TV is compatible with Netflix, go to the Roku website and search for your model of Roku TV. If you see “Netflix Recommended TV” next to your model name, then your Roku TV is compatible with Netflix.
If you don’t see “Netflix Recommended TV” next to your model name, that doesn’t mean that your Roku TV isn’t compatible with Netflix. It just means that it hasn’t been officially certified by Netflix. You can still watch Netflix on your Roku TV, but you may encounter some problems.
Check if you have the latest Netflix app
If you’re using an older model of Roku, you may need to update the Netflix app to get video playback. To update the Netflix app:
- Press the Home button on your Roku remote.
- Navigate to and select Streaming Channels.
- Highlight Netflix and press the asterisk (*) button on your Roku remote.
- Select Update App. If there is no update available, you have the latest version of the Netflix app installed on your Roku device.
Check if you have the latest Roku TV firmware
It’s important to keep your Roku TV up-to-date with the latest firmware in order to enjoy the best possible experience. From time to time, Roku updates the operating system that runs on your Roku TV™. This can include new features, security updates, and bug fixes.
To check if your Roku TV has the latest firmware:
- Press the Home button on your Roku TV remote.
- Scroll up or down and select Settings.
- Under Settings, select System.
- Select About.
If a firmware update is available, you’ll see a message that says an update is ready to install.
Try restarting your Roku TV
If you’re experiencing sound or video issues with Netflix on your Roku TV, it may be due to an issue with the content itself, your Roku TV’s connection to the internet, or your Netflix app or account.
Before you begin troubleshooting, restart your Roku TV and try playing your video again:
- Unplug your Roku TV from power for at least 10 seconds.
- Plug your Roku TV back in.
- Turn on your Roku TV and try launching Netflix again.
If you’re still having trouble, follow the troubleshooting steps below.
Try restarting your router
If you’re still having trouble after restarting your device, try restarting your router. If that doesn’t work, you may need to contact your ISP for help.
Contact Roku support
If you’re having trouble streaming Netflix on your Roku TV, it may be due to an issue with the Netflix app or your Roku TV itself. To get started, first check if there is an update available for the Netflix app.
If there is no update available, or if the problem persists after updating, you’ll need to contact Roku support for further assistance.
